IELTS-G 14 Reading test 3 section 2 Questions 15-21

Read the text below and answer Questions 15-21.

Guide to employees on workplace monitoring

What is workplace monitoring?

Employers have the right to monitor your activities in many situations at work. For example, your activities may be recorded on CCTV cameras, and your letters may be opened and read. In addition, your employer may use an automated software programme to check the emails you receive at work. Phone calls may be listened to and recorded, and the log of websites you use may be checked.

All of these forms of monitoring are covered by data protection law. Data protection law doesn’t prevent monitoring in the workplace. However, it does set down rules about the circumstances and the way in which monitoring should be carried out.

Before deciding whether to introduce monitoring, your employer should identify any negative effects the monitoring may have on staff. This is called impact assessment.

Monitoring electronic communications at work

Your employer can legally monitor your use of electronic communications in the workplace if the monitoring relates to the business and the equipment being monitored is provided partly or wholly for work.

Except in extremely limited circumstances, employers must take reasonable steps to let staff know that monitoring is happening, what is being monitored and why it is necessary.

As long as your employer sticks to these rules, they don’t need to get your consent before they monitor your electronic communications, but only if the monitoring is for specific reasons. These may be to establish facts which are relevant to the business or to check standards, for example, listening in to phone calls to assess the quality of your work. Monitoring is also allowed if its purpose is to prevent or detect crime. It may be necessary to make sure electronic systems are operating effectively, for example, to prevent computer viruses entering the system. Your employer is also allowed to listen in to any calls you make to confidential helplines, but in this case he or she is not allowed to record these calls.


Questions 15-21

Complete the notes below.

Choose NO MORE THAN TWO WORDS from the text for each answer. Write your answers in boxes 15-21 on your answer sheet.

Guide to employees on workplace monitoring

Your employer may monitor you at work by checking

  • recordings of your activities
  • your letters and 15                                  
  • your phone calls and which websites you have visited

Rules for monitoring are established by data protection law. This states that employers must carry out a procedure that is known as 16                                 before introducing monitoring.

In general, monitoring is legal if

  • it relates to the business 
  • you are using 17                                   intended for work 
  • the worker has been informed

Monitoring may be used

  • to evaluate the 18                                  of your work 
  • to stop or find out about 19                                  
  • to stop the possibility of 20                                  . affecting systems 
  • to check calls to 21                                  ( these cannot be recorded)